The agreements between the buyer and Mudia are fully and exclusively governed by these General Terms and Conditions, notwithstanding any conflicting information contained in any document issued by the buyer.

1. PRICE LIST AND ENTRANCE FEE

The entrance fee is specified on our website in €, all taxes included. Special conditions shall only be applied at the Welcome Desk on the day of the visit. Any buyer who has applied for a special rate will have to prove their legitimacy with an official document at the Welcome Desk.

2. PERSONAL DATA

When buying tickets via our website, the buyer is obliged to follow every step of the reservation procedure. During this procedure, the buyer will have to provide specific information that is necessary to manage their order. The buyer must confirm that the provided information is correct and up to date. The buyer of entrance tickets will take all necessary precautions to keep their password secret. In accordance with the CDPR, Mudia will only use this data (e-mail address) for the promotion of its own activities. Mudia guarantees that this data will not be sold or exchanged under any circumstances. Visitors can unsubscribe from newsletters at any time and choose to no longer be part of the Mudia database by unsubscribing manually.

3. YOUR TICKET

• NO TICKETS WILL BE REFUNDED.

• Issue: After acceptance of the payment, the ticket is sent to the e-mail address provided during the ordering process. It is issued in PDF format.

• Validity: To be valid your ticket must be printed at home on a blank A4 sheet in portrait or displayed on the screen of your smartphone. A ticket is issued for each purchased admission. Selected date and time slot correspond to the visit of the permanent tour of the Mudia. The validity of tickets is controlled and registered at the Welcome Desk with the help of a barcode reader. The ticket is only valid on the date selected during the ordering process. Multiple admissions with a single ticket are impossible. Only the first person to present the ticket may enter the museum. They will be presumed to be the legitimate bearer of the ticket. This is the reason why it is forbidden to copy, duplicate or forge the ticket in any way. The buyer must keep their e-ticket in a safe place. The buyer should never accept any ticket offered by a stranger, as it might be a copy. The ticket bearer may be a different person than the buyer.

4. PAYMENT

The act of validating an order implies the obligation for the buyer to pay the indicated price. Buyers must pay for their purchases on the website by bank cards (bancontact, maestro) or credit cards (Visa, Mastercard, V-Pay, American Express). The debiting of the bank account will happen regardless of the use of the tickets. The proof of payment cannot be used as an entry ticket. Admission payments for groups are made directly at the Welcome Desk upon arrival or by invoice after the visit. The buyer must in any case must request the use of an invoice during the process of reservation and must provide the necessary billing information. Payments by invoice after the visit are only possible for groups that have made a reservation beforehand.

5. I DID NOT USE MY TICKET

Entrance tickets are valid for a single check-in at the date and time slot mentioned on the ticket. No tickets will be exchanged or refunded.

6. POSTPONING OF THE TICKETS

Postponing will be accepted. If the buyer is unable to show up on the scheduled day, we invite the buyer to send an email at info@mudia.be or give it to another person in the same price category.

7. GROUPS

Reservation

• Guided tours must be booked by e-mail or telephone at least 15 days before the date of the tour.

• Any specific requests concerning the group, such as particular health needs, possible disabilities, language preferences or other special requirements, must be specified at the time of booking.

Group size

• Each guide can accompany a group of up to 20 people.

• For any group exceeding 20 people, several guides must be requested to ensure an optimal experience.

Cancellation policy

• Any cancellation or modification of a guided tour booking must be made at least 10 days before the scheduled date of the tour.

• If this deadline is not met, the guide's fees will be billed to the group.

• By making a reservation, the customer unreservedly accepts the general terms and conditions of sale.